Non-Fiction

Long Term Care Professionals

Here is a link to an article that I wrote for Long Term Care Magazine.

• Building Professionalism and Customer-Service in the nursing home setting. When I was working in the Dietary Department of a North Dakota nursing home, I was incensed by some of the Dietary aides' attitudes and actions that I witnessed while working with them. I felt that just correcting the actions was not enough, I had to make some kind of statement that would address the issues and I was hoping that the article would make a difference in at least a few homes in North Dakota. I was surprised and gratified to learn that the article caused a stir which encouraged more participation in customer-service related seminars throughout the state. Indeed, I was asked to present two short seminars on the subject for departments in the home where I was employed. You can read that here

Happy reading!